zappoops - Netspend: Manage Money Online (2024)

S. Ray Brannan (Zen)

2022-08-03

5

Everytime I click something it crashes or sends me back to the main menu. Two stars because this app used to be better... 11 years ago. Edit: Seems the crashing was a result of reception in my new area. 5 stars for the considerate response and the misunderstanding. Netspend is indeed worth having after all. I'll continue using it for another 10 years. It really is better than chime. Thanks for the considerate response. Have a great day. (I always admit when I'm wrong.) Lol

A Google user

2019-03-02

5

App keeps freezing. Cannot open any tabs since it automatically freezes as soon as it opens. Super annoying that I cannot view details of my account. Update: Changed my rating due to the fixing of the app & ability to view details of my account again. Everything seems to be working correctly once again. Thank you for the prompt attention to the issue.

I need a nickname 123

2019-09-17

5

I absolutely love Netspend, I work for the University of Arkansas and I started when I was 16, I used a pay card by them for a while, until it expired. They graciously sent me another official Netspend card once I turned 18. I activated it once my pay card expired and downloaded the app. The user interface is very mobile friendly and easy to use. I don’t use the mobile check load cause ya know, direct deposit is the way to go these days. But I’ve used everything else in the app. Payback rewards is a cool little way to save a little money, it’s easy to load and send money, easy to view transactions, and most of all, you can start a savings account! Which is something I’ve always wanted to do ever since I started getting paid. Also, customer service is very helpful and friendly. Netspend is a great Mastercard bank, and I’ll be continuing to use their card for a long time, the only thing I’d ask for is for prepaid cards to be accepted everywhere just like an average debit card from an bank such as Bank of America, or CHASE. I recommend this online bank for any young people just getting started.

Jerome Robinson Jr.

2020-09-03

4

Ya know, I've been reading most of these reviews, positive & negative. But for me, Netspend has been great. I've been a customer for about 10 or 11 years now. Started out with prepaid, THEN they upgraded me to an All-Access account, checkbooks & everything, about a year or two ago. Their customer service for the most part has been pretty helpful to me since I've been with them. Plus, their mobile banking app has been VERY helpful with transactions, savings goals, etc. The app freezes though.

A Google user

2019-02-21

2

I've had this card for over 10 years and this app for about half that. Never had a problem with the app until recently. it keeps freezing up. I've force stopped the app, cleared the cache' and now I'm attempting to uninstall and reinstall. it would be ashame if it still doesn't work after all if this. Get on a fix or an update or something!

Leila Allen

2022-07-05

1

NetSpend app generally worked fine until I lost my card. The app had no option to activate the replacement card; I basically had to create a new profile to use the card. NetSpend then started charging $1.95 per transaction--- not how I set it up originally, but I changed it to a $9.95 monthly fee. When I asked for a refund of transaction fees, the rep did not understand the issue and kept me on the phone over 30 minutes with no resolution. I promptly closed my account.

JuiceyMo3

2022-08-17

1

Currently I am on the phone with customer service and I feel so violated as trying to be a calm respectful individual. This lady put me on hold and then never came back. I called again and it went to her again. She knew what I was talking about and everything. She proceeded to break down all the details up until they never refunded me my overdraft fee. Then she started constantly talking over me and being nonchalantly rude and condescending. I am currently wrongly overcharged 45 almost $50 and she is consistently talk over me and trying to argue a wrong point about the over draft service. And now they technically have a wrong charge on my account and not trying ratify the situation correctly. I politely asked for a manager but this is the same lady who put me on hold and never came back. She took me off hold and just held the phone with silence until I had to eventually just hang up. Now she is supposed to had transferred the card to a supervisor. She is still overly talking being mean saying they are going to say the same thing when suddenly the phone clicked and now I am on hold. I’m still on hold. I think they are scamming money and don’t want the complaints to interfere with their left-handed ways. This is not cool and it it’s king up a lot of my time. My trust is beyond filtrated at this point. Now I have to change all my direct deposits to them because I can’t afford the be ripped of like that.We're sorry to hear about your experience. For assistance, please email [emailprotected]. Thank you for rating our mobile app, Netspend

qubitzilla

2020-11-04

1

Believe me, if I could give minus stars I absolutely would. I’ve been a customer for over 8yrs, and rather enjoyed having an account with them. But recently, I tried to dispute two transactions on my account that ended up being fraudulent and instead of helping me, they denied the disputes and permanently closed my account, with no notification. On top of all this, they permanently banned me from opening another account with them ever. When I attempted to get answers on two separate occasions, nobody could tell me why. I kept being told I would hear back within 24hrs from their fraud department. But never did. I did nothing suspicious. I did nothing fraudulent. I reached out to my bank for help, and they double victimized me. Why would I EVER want to open another account with a bank who treats their long term customers like this? Absolutely abhorrent behavior and customer service. I HIGHLY recommend NEVER trusting this bank with your money.**UPDATE after response from dev**:After over 4 attempts now taking hours out of my day to call, get put in hold multiple times and get answers with the promise of having a response with an answer within 24 hrs time but left with no response, you expect me to email YOU to solve this?? Is giving an honest review of your company what it takes to get a serious response from this bank? Boy, this really is 2020 huh..We are sorry to hear this. To speak with us about your experience, please email [emailprotected].

Lola@Shorty

2021-01-27

1

I have tried to scan my check and it keeps taking me to a screen that says Ingo at the top and explains process, you can’t get out of that screen and I’ve called Ingo customer service and Netspend and they keep throwing me back to each other and it let me scan a check last month. It did this before snd then fixed itself and this has been weeks so now I’m going to have to leave work to cash check and deposit it on card. I’m gonna cancel this as soon as I get my Venmo card in mail. So I decided to give them one more chance so I looked online to see what time the closest location opened and it gave time and I drove there today and location is closed for good (which didn’t say online) so I look up another one so I drive there and no one was there to open, lights out and door locked, it gave hours on door and I showed up 3 hours after they were supposed to be open. I have decided not to do business with this company anymore it’s too much of a headache. I not only wasted gas in my car but i wasted my whole lunch break and didn’t eat. It’s a shame because I’ve been doing business with them for many years.We're sorry to hear that! Please email us at [emailprotected] with details about the issue, your device, and app version so that we can research it further.

netspendisaripoff

2021-06-20

1

My company partnered with netspend to sell the cards in our stores. And for doing so we received bonuses for every card sold. And employees didn’t have to pay a monthly fee. Well not only am I still getting charged $5 a month, all of a sudden I have no balance. When they took out $5 on June 16th that left me with $13 and some change. Now nothing. They also for some reason shut off my employees card for no reason. And when we called the number that corporate told us too. They couldn’t tell her why just that she is no longer allowed to have a netspend account. But this is also how we get paid our mileage when we have to help out at other stores. I have emailed support and I never get a reply. I have heard nothing good from customers that have previously had a card. They charge fees like crazy. And is a rip off. I no longer offer these cards unless I’m asked by customers about them. Word of advice netspend when you want people to sell your merchandise, don’t screw over the ones making you money. And work on better communication and customer service. Oh and 1 more thing . I can download the app but can never get in. Straight up crap.Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at [emailprotected].